Experience
15+ years across every HR function.
Having worked across nearly the full breadth of HR — HRIS, payroll, benefits, retirement, recruitment, employee relations, open enrollment, talent management, and learning & organizational development — this integrated perspective shapes how I coach leaders, advise HR colleagues, and improve service delivery. Experience spans full-scale HRIS implementations paired with measurable cost savings, guiding leaders through major organizational transitions including layoffs, restructuring, and new operating models, and supporting M&A integration efforts such as merging HRIS data, aligning policies, and onboarding incoming employees through a compliant, ethical, and compassionate process.
Apr 2022 – Present
Senior HR Business Partner
University of Southern California, Los Angeles, CA
- Lead complex and sensitive employee relations investigations involving conduct issues, performance challenges, interpersonal conflicts, compliance matters, and EEO/Title IX-related cases — ensuring fair, consistent, and policy-aligned outcomes
- Coach and advise managers and senior leaders on workforce planning, organizational design, succession planning, and change management across multiple schools and units
- Develop and present annual workforce analytics reports analyzing turnover trends, demographics, succession readiness, and ER data to inform leadership strategy and long-term planning
- Partner with COEs to implement university-wide HR programs (performance, onboarding, L&D, DEI, policy updates)
- Facilitate training and provide real-world case guidance to managers on HR best practices, employee engagement, and organizational behavior
Dec 2018 – Apr 2022
VP – HR Operations Manager
Citizens Business Bank, Ontario, CA
- Oversaw HR Operations, Payroll, HRIS, Benefits, and Retirement functions; accountable for compliance, service delivery, and audit outcomes across the organization
- Led full HRIS replacement in 6 months (previously stalled for 3 years), achieving $1M in annual cost savings, improved reporting, and strengthened data integrity
- Managed all SOX, internal, and external HR-related audits, maintaining clean results and strong internal controls
- Redesigned HR processes and open enrollment workflows; developed training programs to support manager and employee capability
Jun 2017 – Dec 2018
AVP – Human Resources Support Manager
East West Bank, Pasadena, CA
- Managed HR lifecycle operations, HRIS improvements, and onboarding/offboarding processes organization-wide
- Led HR-related projects including process redesigns, HRIS improvements, and system enhancements to improve data integrity and reporting accuracy
- Collaborated cross-functionally to ensure cohesive policy implementation, updated procedures, and strengthened operational alignment
- Supported HRBPs and business leaders with data analysis, compliance guidance, and process consistency
Feb 2016 – Jun 2017
Human Resources Generalist
Water & Power Community Credit Union, Los Angeles, CA
- Managed full-cycle recruitment and onboarding for all departments, improving hiring processes and strengthening candidate experience
- Oversaw the Payroll Department and ensured accurate, timely processing of bi-weekly payroll, including wage adjustments, timekeeping audits, and compliance with federal and state pay regulations
- Resolved wage/hour compliance issues and launched training across all branches, reducing violations by 90%
- Partnered with managers to address engagement and development issues, strengthening employee relations and performance outcomes
